Set payment problems on your account

If yous try to purchase something on Google Play just your payment is declined or won't process, attempt the steps below.

If you've bought something then have a problem with or question well-nigh it, encounter problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments contour might be deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you have a red alert, enter your payment data and look for the squad to respond.

    Google Pay notifications

  4. Check your email for the review results.

Endeavour to pay with a different payment method

If at that place's a problem with ane payment method you lot tin try paying with a different one.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go back to the item yous want to buy & tap the cost.
  3. Tap the current payment method.
  4. Choose a different payment method or add together a new one.
  5. Follow the onscreen instructions to complete your purchase.

Set credit and debit carte du jour errors

There may exist a trouble with your credit or debit menu if y'all meet one of the post-obit error letters:

  • "Unable to process payment: low card residual"
  • "Unable to complete transaction. Please utilise another form of payment"
  • "Your transaction cannot exist completed"
  • "Unable to complete transaction: expired card"
  • "Correct this bill of fare info or try another carte du jour"

To set these errors, try the post-obit steps:

Make sure your card & accost data is up to engagement

Expired credit cards or sometime billing addresses are a common reason for payments not to work properly. To update this information utilise Google Payments:

Remove or update expired cards

Expired cards crusade payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Detect the payment method you are trying to utilize for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your carte du jour accost matches the address in Google Payments

If your credit card is registered to a different address that can cause the payment to be declined. Bank check the zip code matches your electric current accost.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Discover the payment method yous are trying to use for the buy.
  3. ClickEdit.
  4. Cheque that the address listed matches the billing accost of your card.
  5. If needed, update the address.

Then, try your purchase once again.

Submit any extra information that is requested

If the error message is followed by instructions for submitting boosted information to Google, please submit it. We will not be able to process the transaction on your business relationship without this information.

Check yous have sufficient funds for the buy

Sometimes a transaction is declined because of insufficient funds. Cheque your account to brand sure you lot have enough to complete the purchase.

Contact your bank or menu issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your card to ask about the transaction and see if they know the reason for the decline.

Ready errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Gift Cards, and more than)

If you see "Your payment was declined due to an issue with your account"

If y'all encounter this bulletin, it might exist because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need a lilliputian more data to protect your account against fraud.
  • We demand a little more than information to comply with EU constabulary (Customers from European Wedlock member states just).

To help fix these issues:

  1. Get to the payments middle.
  2. Take activity on any errors or requests in the payments center.
    • You might need to verify your identity earlier you tin can buy annihilation through your Google Account.
  3. Make sure your name, accost, and payment information are up to engagement.

If yous are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having problem paying through direct carrier billing, try the post-obit:

  • Make sure you're connected to your carrier network, straight or by wi-fi.
  • Make sure you've added direct carrier billing every bit a payment method.
  • Make sure you're using the local currency.

If yous nevertheless have problems, contact your mobile phone service provider for help.

If you can't add a payment method or have a problem with a dissimilar payment method

If you're having a problem with a different payment method, go to Google Payments to fix the upshot.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for information & provide anything that's asked for.
  3. Check that your address is upward to engagement.
  4. Check that the payment methods listed are the ones you lot want to use.

Card is grayed out & says "verify on pay.google.com"

Your bill of fare was reported every bit stolen. You must verify the menu before you can use it again:

  1. Get to pay.google.com and sign in to your account.
    1. If you accept multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenAccuse card.
  4. Within two days, you'll discover a temporary charge on your carte du jour statement forth with an 8-digit code.
  5. To complete verification, get to pay.google.com and enter the eight-digit code.

If you lot attempt to verify the payment method again:

  1. Ostend which carte du jour you lot want to verify.
  2. Check how long ago yous tried to verify your card.
    • If less than 2 days: Wait up to 2 days.
    • If more than two days: Check your card statement. You should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Menu is grayed out & says "card is ineligible"

You can't use this card for this purchase. Endeavor to make the purchase again with a unlike card.

If the carte y'all want to use isn't listed, follow the on-screen instructions to add a new bill of fare.

If you lot utilise dual SIM card devices

Check if the correct SIM carte is in slot ane and remove any SIM card from slot ii.

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